—design:
—what it is, interventions, goals, constraints
—the design process
—what happens when
—users
—who they are, what they are like …
—scenarios
—rich stories of design
—navigation
—finding your way around a system
—iteration and
prototypes
—never get it right first time!
design interactions not just interfaces
not just the
immediate interaction
e.g. stapler in
office – technology changes interaction style
—manual: write,
print, staple, write, print, staple, …
—electric: write,
print, write, print, …, staple
—
designing interventions not just artefacts
not just the system,
but also …
—documentation, manuals, tutorials
—what we say and do as well as what we make
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